From start to finish they did a great job on our master bathroom. I was a little worried about a couple of the negative reviews I read on the BBB website but all but one were pretty old. They listened to what we needed and even had the samples of what I had seen at a homeshow from a different company. Jacob was the salesman that helped my mother and and I and I highly recommend him. He stayed for more than 5 hours helping us answer all of our questions and making us feel like we made a good decision. I was a bit shocked at how much it cost at first but after seeing some average prices Jacob showed me and listening to some people in the neighborhood that recently remodeled their bathroom I got a more than fair price. The office workers, contractor, and the people doing the work were all very nice and pleasant to work with and I am very pleased with the outcome of our project. My 81 year old mother is also very pleased due to the fact that they made it much easier for her to get in and out of the shower, built a bench for her, and made the camode taller for us. I would recommend them to anyone looking for good quality work that follows through with their promises. If you are looking for the lowest price in town they aren't that company, however you will most certainly get what you pay for. The quality of their products are actually better than I expected since they also work for Home Depot. Overall they have been the easiest to work with after working with quite a few contractors in the past.We will be doing our smaller bathroom with them this summer.
I could not be more satisfied with the work these professionals provided with my home. My wife and I decided that a bathroom within our home needed some attention. After careful consideration, we were comfortable with using US Bath Systems to perform the work on our bathroom....the results were incredible.
The professionals used throughout the process were personable and knowledgeable, even with other projects I am working on in my home for advice! At no point throughout the job, was there ever a doubt in the quality and craftsmanship of the project.
I strongly recommend any individual looking to tackle a project around the house to consider US Bath Systems performing the work.
US Bath Systems did an excellent job in re-modeling our bathroom. We love it! The installers were very friendly and so nice. The job took 2 weeks. The products/items installed were of good quality. Our guests rave about how beautiful our bathroom is. We would definitely recommend the US Bath Systems if you need your bathroom updated!
Overall, we would give US Bath Systems a mixed review on our bathroom-remodeling project.
Aside from a few minor remaining flaws, the end result was a success and turned out as expected. However, as detailed below, we had to point out some problems during the project that needed attention. Ideally, US Bath Systems would have caught these without us having to point them out and push for a solution.
Theirs was not the lowest bid, but we were willing to pay more in hopes that the job would be done correctly and with high quality. Also, believing that Home Depot would stand behind the result was an added plus.
One oddity: We had assumed that because we were working with Home Depot we would be able to choose from products offered by Home Depot for the remodel. However, during the sales process, we were discouraged from doing so, and at one point, the US Bath Systems sales rep told we could choose products only from a small set of catalogs she presented. We thought it odd at the time, but were able to find products that worked for us. Later, when speaking with an associate at a Home Depot store, she told us that we should have been able to choose Home Depot products, and that the subcontractor should have ordered them for us. We’re not sure who is correct.
- The project was completed within the promised time frame.
- The project was completed without any additional charges.
- For the most part, those doing the work were friendly and courteous. They showed up when promised, and kept us informed of progress.
- We were concerned that the acrylic shower floor pan being offered would flex when stepped on. They assured us that it would be very solid and would not flex. After the part arrived, we tested it prior to installation as it rested on the basement floor. Sure enough, it was very solid with no flex. However, after the pan was glued in place on the cement slab that the project manager (PM) had poured the previous day, it flexed a lot. The center of the pan, near the drain, did not even touch the cement below with a full person’s weight applied; there was a space of more than 1/2 inch between the center of the pan and the cement below. This was confirmed by removing the pan (fortunately, the glue had not yet set) and observing that the applied glue had not even made contact with both surfaces. Nevertheless, the PM claimed that it was done correctly, and pushed back. Fortunately, after some debate, it was agreed that the builder would pour cement leveler to raise the surface beneath the pan and make it level, to provide adequate support for the pan. This indeed completely solved the problem; the pan is solid with no flex.
- After the plumbers told us they were done and had left, we noticed that the shower valve handle extended out much too far, by almost an inch. The PM told us it was installed per the manufacturer’s spec, but sent out a plumber to look at it. The plumber agreed that there was a problem and that it was not installed correctly. He was able to correct the problem by enlarging the hole made for the valve and, through the enlarged hole, chiseled and drilled away some of the wood 2x4 on which the valve was mounted. This was not an optimal solution, but he was able to make the valve handle look much better.
- Also after the plumbers had left we later noticed that the two faucet shutoff valves they had installed under the sink were leaking. The plumbers came back the next day, confirmed the problem, and replaced these leaking valves with others that they said were higher quality. It was unclear why they installed low-cost, low-quality valves in the first place.
- Floor protection and cleanup was at times sub-par. For example, during some cement demolition we had to ask twice that the clay tile floor in the adjacent hallway be protected against the very abrasive concrete dust tracked by the workers’ shoes. We even put down some of our own cardboard as protection. The electrician left bits of plaster, dust, and wire scraps on the laundry room floor.
U.S. Bath upgraded my bathroom recently and I couldn’t be happier with the result. They performed the job promptly and professionally. I would readily recommend them to anyone looking to upgrade their house.